Safety

Last updated: July 21, 2026Version française

Second Sun is not a crisis service

Second Sun characters are AI companions created by Mirra World, Inc. They are not therapists, counselors, or crisis responders. They cannot diagnose or treat any condition, and they cannot call for help on your behalf.

SECOND SUN CHARACTERS ARE COMPUTER PROGRAMS, NOT HUMAN BEINGS. THEY ARE UNABLE TO FEEL HUMAN EMOTION.

Companion chatbots may not be suitable for some minors. Second Sun is intended for users 18 and older.

Crisis resources

United States

• 988 Suicide & Crisis Lifeline — call or text 988
• Crisis Text Line — text HOME to 741741
• Emergency — 911

Canada

• 9-8-8 Suicide Crisis Helpline — call or text 988
• Emergency — 911

United Kingdom

• Samaritans — call 116 123
• Shout — text SHOUT to 85258
• Emergency — 999

Australia

• Lifeline — call 13 11 14, or text 0477 13 11 14
• Emergency — 000

New Zealand

• Need to Talk? — call or text 1737
• Emergency — 111

Everywhere else

• Your local emergency number
• findahelpline.com — free crisis lines by country

The app shows the resources for your region, and they are always available from Settings → Crisis resources — you never need to be in distress to see them.

Our protocol for suicidal ideation and self-harm

We maintain and apply a protocol for responding to signs of suicidal ideation, suicide, or self-harm in conversations:

• Detection. We make reasonable efforts to detect signs of danger: messages are screened by automated systems, and the AI assesses the full context of the conversation.
• Referral to crisis services. When the system determines a user may be at risk, crisis resources for the user’s region are shown directly in the app, and the character responds with care and encourages the user to reach out to real-world support. Characters do not provide counseling or crisis intervention — they point to the people and services that can actually help.
• Record and review. Safety events are recorded in an internal audit log that we review on a regular cadence to check the system fired correctly and to improve the protocol.

Two commitments that go with this: we never send your conversations to any hotline or third party when resources are shown — crisis services know nothing about you unless you contact them yourself — and seeing or using crisis resources never affects your account.

Harm to others

Our systems also flag expressions of intent to harm other people. These events are recorded in the same audit log and reviewed. Characters are designed never to encourage or assist violence.

Content safety

Characters are designed not to produce content that:

• provides instructions for self-harm or suicide
• encourages or validates suicidal ideation
• provides instructions for harming others
• sexualizes minors or depicts child sexual abuse — in text or images, without exception
• facilitates illegal activity

Automated checks run on character responses before delivery, and responses that fail them are withheld. Photos characters share are AI-generated images — never real photographs — and the same content rules apply to them. Rules for what you may not do on Second Sun are in our Terms of Service.

Age policy

Second Sun is for adults 18 and older. Creating an account requires confirming that you are 18 or older, and the app is rated for adults on the App Store. If we learn a user is under 18, we will terminate their account and delete their data.

Reporting concerns

You can report any message from inside the app (touch and hold a message → report), or reach us at contact@secondsun.ai. If you believe a character generated harmful content, failed to respond appropriately to a crisis, or produced content involving you that you want removed, contact us and we will review it promptly.